The telecom industry is in for another massive disruption.
“Communications is now in the domain of software. We focus on the user, and we will win.” Jeff Lawson, CEO Twilio
He’s right. The user experience at large telecoms is as dated as the legacy systems that support them.
This is yet another indicator for executives of large enterprise to wake up, become more agile and innovate. Any business executive that thinks the status quo in their industry is safe, has their head in the sand and faces a similar fate to RIM & Kodak.